I will never buy anything from Apple.com

I tried to use apple.com to order a new print cartridge for my computer and was totally ripped off. First of all, the website claimed to have an easy way to figure out exactly which printer I have and what cartridge I should buy but once I got to the final step of the process every time, the website stopped working. So, finally, after several futile attempts, I gave up and just ordered a print cartridge I hoped would work. Of course, when it arrived I realized it was the wrong one. I went back on the website to see how returns work, and of course, found no information about what I should do, how I should return the cartridge, anything...After searching again and becoming more and more frustrated, I found Apple's help number and called it. The guy on the other line was really nice. He told me he was sending me a confirmation that my return request had been completed (which I found in my email--the only thing Apple did right) and that he would also send me some printable return lables so I didn't have to pay to ship the cartridge back. I checked my email over and over and never found those, so finally, not wanting to fight, I sent the cartridge back on my own paying $7 for shipping. I just checked my bank account and Apple did receive the cartridge and return part of what I paid, but they didn't return the shipping cost to get the cartridge out to me. So, all-in-all, I ended up paying $11 for a cartridge I don't have and didn't want that was listed as costing $11.89. I should have just kept the stupid thing. But, at least I learned a valuable lesson--Never buy anything online from apple.com.